Refund policy
At Hossler Engraving, we want you to be happy with your purchase. Because we offer both standard products and custom-made personalized products, our return policy depends on the type of item purchased.
CUSTOM, PERSONALIZED, AND ENGRAVED PRODUCTS
Custom, personalized, engraved, or made-to-order products are final sale and are not eligible for returns or refunds simply because you changed your mind, ordered the wrong option, or no longer want the item.
This includes products customized with names, dates, logos, artwork, text, photographs, or other customer-requested personalization.
If we make an error on your order, or your custom item arrives damaged or defective, please contact us so we can review the issue and determine the appropriate solution.
STANDARD PRODUCTS
Eligible non-personalized products may be returned within 30 days of delivery.
To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging when applicable.
Customers are responsible for return shipping costs on eligible returns unless the item is defective, damaged, or incorrect due to an error on our part.
DAMAGES AND ISSUES
Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, or you received the wrong item.
Please provide photographs of the item and packaging when requested so we can evaluate the issue and determine the appropriate resolution.
CUSTOMER-SUPPLIED ITEMS
If you provide your own item for engraving or personalization, Hossler Engraving is not responsible for damage caused by pre-existing defects, manufacturing inconsistencies, coatings, finishes, materials, or other characteristics of the customer-supplied item.
We will take reasonable care when handling customer-supplied items. However, not every material or item is suitable for laser engraving. If we determine that an item cannot be safely or properly engraved, we reserve the right to decline the job.
REFUNDS
For eligible returns, we will inspect the returned item before issuing a refund.
If your return is approved, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
CUSTOM ORDERS AND ORDER CHANGES
Because custom products are made specifically for each customer, cancellation or modification requests may not be possible once production has begun.
If you need to make a change to an order, contact Hossler Engraving as soon as possible. We will make reasonable efforts to accommodate requests received before production begins.
EXCHANGES
We do not guarantee exchanges for custom or personalized products. If an eligible standard product needs to be exchanged, please contact us before sending the item back.
SALE ITEMS
Sale or promotional items may be subject to different return restrictions. Any applicable restrictions will be stated on the product listing or at the time of purchase.
CONTACT US
If you have questions about this Return and Refund Policy or need assistance with an order, please contact:
Hossler Engraving
Email: hosslerengraving@gmail.com
Serving Central Pennsylvania and customers throughout the United States.