Refund policy

At Hossler Engraving, we want you to be happy with your purchase. All products sold by Hossler Engraving are final sale, so please review your order carefully before completing your purchase.

ALL PRODUCTS ARE FINAL SALE

Every product we sell — standard, custom, personalized, engraved, or made-to-order — is final sale and is not eligible for returns or refunds simply because you changed your mind, ordered the wrong option, or no longer want the item.

This includes products customized with names, dates, logos, artwork, text, photographs, or other customer-requested personalization, as well as all standard, non-personalized products.

DAMAGES AND ISSUES

Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, or you received the wrong item.

Please provide photographs of the item and packaging when requested so we can evaluate the issue and determine the appropriate resolution.

If we make an error on your order, or your item arrives damaged or defective, we will make it right. This is the only exception to our final sale policy.

CUSTOMER-SUPPLIED ITEMS

If you provide your own item for engraving or personalization, Hossler Engraving is not responsible for damage caused by pre-existing defects, manufacturing inconsistencies, coatings, finishes, materials, or other characteristics of the customer-supplied item.

We will take reasonable care when handling customer-supplied items. However, not every material or item is suitable for laser engraving. If we determine that an item cannot be safely or properly engraved, we reserve the right to decline the job.

REFUNDS

Because all sales are final, we do not accept returns and refunds are not issued for returned items.

If we determine that an item was damaged, defective, or incorrect due to an error on our part, any approved refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

ORDER CHANGES

Because many of our products are made specifically for each customer, cancellation or modification requests may not be possible once production has begun.

If you need to make a change to an order, contact Hossler Engraving as soon as possible. We will make reasonable efforts to accommodate requests received before production begins.

EXCHANGES

We do not offer exchanges. All products are final sale.

SALE ITEMS

Sale and promotional items are also final sale.

CONTACT US

If you have questions about this Return and Refund Policy or need assistance with an order, please contact:

Hossler Engraving
Email: hosslerengraving@gmail.com

Serving Central Pennsylvania and customers throughout the United States.